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# Troubleshooting & FAQs |
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## Boot Issues |
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### Help! The MH-USB won't boot! |
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First don't panic! :) |
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Try out the following steps: |
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1. If you insert the USB disk into a computer, does it show up? |
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A quick way to test this out on a GNU/Linux system would be to run `lsblk` |
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or check `dmesg`. |
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2. If the USB does not get detected, then it could either be an issue with |
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your USB disk. (Or, at times, the USB port / hub.) See if it gets detected |
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in other computers. Or change the USB port. Or try to use it without a USB |
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hub (if you're using one). |
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Still nothing? Do write in to us at <guide@mostlyharmless.io> with |
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"MH-USB" somewhere in the email subject and we'll help you out. |
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The [MH-USB discussion forum](https://ask.libre.support/c/usb/) is another |
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option. |
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3. If it does get detected, then try to mount the partition called "MH-USB". |
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It should get mounted just fine on any OS. If you're able to mount this |
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filesystem, check its contents. |
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4. If the contents are okay and readable, then its probably a Grub2 issue. |
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Unless you want to debug it and learn about Grub and Ventoy in this |
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process, that one option. |
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Otherwise, a simple solution might be to just |
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backup the contents of the USB disk and re-install the MH-USB software |
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using the scripts included with the source code. |
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### I'm unable to boot operating system X! |
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That could happen due to multiple reasons: |
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1. Its possible that the OS image on the disk has errors in it. The easiest |
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way to verify that is to calculate and verify its checksum. |
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2. When using SeaBIOS with Coreboot, it possible that the OS image might not |
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be able to initialise graphics mode and show its internal boot menu. Try |
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pressing the ++tab++ key twice to show boot options. |
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3. Does Ventoy include support for that operating system? The list of |
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supported (ie. tested out) operating systems is available here: |
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<https://www.ventoy.net/en/isolist.html> |
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If you still face problems, please do post on the [MH-USB discussion |
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forum](https://ask.libre.support/c/usb/) so that we can try to debug it |
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together. |
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### I formatted the disk by mistake and now it won't boot! |
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You can easily recreate the MH-USB on the USB disk (or, for that matter, any |
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USB disk out there!) by using the scripts provided with the source code. |
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## MH-USB Questions |
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### Can I use it as a portable storage device? |
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Yes - Sure. The reason the MH-USB partition is formatted as exFAT is so that |
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its possible to detect and use it on all operating systems. You can store any |
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data on it and use it to transfer files. |
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!!! warning |
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It is not safe to store important or private or sensitive data on a |
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portable USB disk. Please be careful. Consider encrypting the storage disk |
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if you need to secure the data stored on it. |
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### Does the MH-USB require upgrades? |
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Not really. The MH-USB is basically a Grub2 bootable disk which in turn loads |
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and boots up operating system images. In case there is a specific bug that |
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stops it from working, there isn't any real reason to upgrade Venoty/Grub. |
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However, if you are interested in contributing to the development effort or |
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further customising the MH-USB - that's a good reason to upgrade / update its |
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configuration. |
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### The MH-USB is slow! |
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Check the [performance benchmarks](/usb/internals/#dd-read-test) for the USB2 |
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model. Try to replicate them and see if your results come close to it. That |
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would indicate a limit of the USB disk's performance. |
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If you have a USB3 disk and connecting it to a USB2 port, that might result in |
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slower transfer speeds as well. Do check that out. |
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### I really like the 3D printed disk. How do I customise its looks? |
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Yes sure! By all means. The source code for the 3D printed enclosure is |
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included within the MH-USB source code. |
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If you need help with design, production, customisation or distribution, please |
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feel free to reach out. |
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### Can you send me a USB disk with the OS images I need? |
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MH-USB variants with custom images would require too much effort - unless what |
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you have is a volume requirement (ie. at least 100 units). You can make your |
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own custom USB disk very easily by adding the OS images of your choice and |
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customising the Grub2 theme. |